Adlin, inc., helps startups (and companies that should behave like startups) focus & act on customer-centric business decisions—quickly and repeatedly.
Startups are my first love and I’m still smitten. I love startup people, projects, and painpoints. Startup energy brings rafts of ideas and opportunities…and confusion. Picking a path means not picking many other paths, and that’s super-hard for startup leaders. I come in as an enthusiastic and senior advisor, bringing a lot of been-there-tried-that experience and an unrelenting push to focus.
Big or established companies that are, or should be, acting like startups when something has gone sideways. When revolution brews and upheaval abounds, I can help a team or entire organization get back on track with clarity around customer needs. The best solution to any challenge is usually a renewed focus on users and customers, and I bring practical methods to get everyone on the same page quickly and painlessly—in spite of politics.
Adlin, inc., is a one-person consulting and advising machine. There are no junior teams or minions. I pick fascinating companies with interesting problems that I can really sink my teeth into. This means I usually work with my clients over long periods of time, so that once I learn the business and the challenges I can stick around to help solve both surface and systemic issues that affect the customer experience.
Yes, I do persona work. I love personas…but be warned! I do it differently. And quickly. And it works.
Project Based Consulting
Got a clear scope? Awesome. I’m ready to step in and help you skip six iterations with every review.
Need an expert eye to take a look at your product, site, or service? I don’t just point out what’s wrong. It’s much more fun to recommend quick fixes, find places where a little elbow-grease will go a long way, and tell you where you need to start from scratch (and why!)
Retainers let me dive deep for months at a time. We can get a lot fixed by tackling individual UIs, developing your team’s skillsets and UX-pertise, and driving to customer focus across your organization.
Advisory relationships are always longer-term (usually 1-2 years) and I never have more than a few active advisory clients at a time. I love to have skin in the game, bring tons of ‘been-there-done-that’ help related to everything from button colors to org structure, and motivate change over time.
Other Duties as Assigned
None of the above? Don’t count yourself out. I love talking to people about strategy & experience-related business challenges. Contact me and let’s talk about it.