You know how I feel about bad words at work. Well, clearly, I am having a significant influence on the corporate world at large.
So I’m listening to NPR in the car yesterday (as one does when one is of a certain age and has become totally flippin’ allergic to commercials). Marketplace was on (btw, don’t you love the names of the people on NPR?
Bad, bad blogger. It’s been far too long since my last underpants entry. And what jolted me out of my blog lethargy? You guessed it. The ongoing fracas from that Persona Non Grata article in Interactions magazine by Steve Portigal.
There’s proof! Swearing at work can be a-ok. Check it out: What the bleep? Swearing at work can inspire teamwork. Which is a damn good thing for me, because when I get excited, I get a terrible potty mouth (or, now that I’m all validated and shit, I should say a ‘fabulous potty mouth’).
The word “user” is such a bad word. And, by the way, so is the word “customers.” They are confusing, arbitrary, totally flexible and, worse, a great excuse to never think about the real people who use or buy or enjoy or hate your products.
After writing a gigantic book on personas, you would think I’d be completely out of things to say on the topic. But no. There’s more. Like, for example, the things I have to say about the book itself, and why it’s so loooooong, and why that ended up being a good thing for most people.
If you’ve read Travel Thing 1 and Travel Thing 2, you now know all about the elements of my Copenhagen trip that drove me nuts. Guess what? The bitchfest is over.
This is “Thing 2” in a series of three travel Things related to my trip, last year, to Copenhagen. Thing 2 is the second icky thing. Thing 3 will be the lovely thing related to the Customer Sense conference and the people who put it on.