So, this story is from a year ago, but nothing has changed, and therefore I have every right to post it now. Plus, it’s my blog. Last year, I was in Copenhagen to speak at the first CustomerSense conference, which was a real honor.
I picture big companies as if each one of them was really some kind of huge person. A giant resembling a businessperson in a suit. To the casual glance, and from the outside, they often seem impeccable, well put together, professional, thoughtful, perfectly groomed, confident, and capable just like a person in a well-cut business suit of the finest fabric.