Your Company Before and After adlin, inc.

Are you helping your customers help your business?

Your product or web site could be the coolest, most useful one ever invented—but if your customers don’t understand what it does, or if it doesn’t make your customers happy, it’s not going to be successful. Human-centered design is all about creating excellent customer experiences by building a crystal-clear understanding of the people you hope will buy, use, and love your products and services. I can help you understand your customers and ensure that your web sites, products, services, and brand make sense to them.

In short, I’m here to help YOU help your customers. Doing that will make your products more helpful, your customers more loyal, and your business more successful.

The results? Increased conversion, customer satisfaction, and a truly human-centered strategy, design, and development process.

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By the way…

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Keep your eye out for these little roadsigns! Hover over each one to get a 'behind the scenes' glimpse into the way I thought about designing the customer experience of this site.

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